Frequently Asked Questions
Everything you need to know about your GRAMS28 experience.
What materials do you use for your leather goods?
We exclusively use full-grain leather sourced from Gold-Rated Italian tanneries, ensuring maximum durability and a premium patina over time.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times typically range from 3 to 7 business days depending on your location and chosen shipping method.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return request.
Are your products covered by a warranty?
Every GRAMS28 product comes with a 12-month warranty covering manufacturing defects in materials and workmanship under normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.