Returns & Exchanges

At GRAMS28, we stand by the craftsmanship of our leather goods and offer a 30-day return policy for items in their original, unused condition. We want you to be completely satisfied with your purchase, ensuring every piece meets your expectations for quality and style.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original packaging, including all dust bags, tags, and protective inserts to ensure they arrive back in pristine condition.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Quality Inspection & Refund

Once our workshop receives and inspects your return, we will process your refund or ship your exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing